FAQ
How do I know if my order has been placed successfully?
Once you’ve placed and paid for your order, you will receive a confirmation email with your unique order number.
How will my order be shipped?
Precious Body Care orders are sent via Courier Guy a door-to-door courier service.
If you are not at home when your order arrives, the courier service will contact you regarding when you will be able to receive your parcel.
How long will it take for my order to be delivered?
An automated confirmation will be shared after you place your order. Please allow 5-8 business days for order delivery.
Kindly note that shipping and delivery may be delayed due to unforeseen circumstances such as sales, weekends or public holidays. If for any reason your order has been delayed it will be communicated.
Do you ship internationally?
At this time, we only ship to physical addresses within South Africa.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately via email: lovepreciousbodycare@gmail.com
What is your return policy?
In what we hope is the unlikely event that you’re not totally satisfied with your purchase, Precious Body care will gladly accept returns on unopened/unused orders placed within 30 days.
Please note, we only accept returns for items purchased through our website.
Do you accept returns on sale items?
Only full-priced, saleable items are eligible for refunds. Unfortunately, we do not issue refunds on discounted items.
Do you offer exchanges?
Unfortunately, we do not offer exchanges at this time.